OUR RETURN and EXCHANGE POLICIES
Standard 30 Day Return Policy:
All of our charm bracelets and charm beads carry a 30 day return. If you are not completely satisfied with your purchase return it to us and we will be glad to refund 100% of the money you spent on the item - express shipping fees excluded. Please read ALL of the details below PRIOR to ordering and/or returning an item.
Simply return the charm bracelets and/or charm beads to us, postage paid. Make sure the charm bracelets and/or charm beads is unworn and undamaged.
Include a copy of your email confirmation or packing slip with the charm bracelets and/or charm beads and the following form: CLICK HERE FOR RETURN ORDER FORM Failure to include this will result in a delay of the processing of your exchange or refund. We will gladly exchange the charm bracelets and/or charm beads or refund your money based on your request.
EXCHANGES: Items must be returned within 30 days of receipt.
- We are happy to issue one FREE size, style, exchange per order, per bracelet.
- 2nd and subsequent exchanges will be charged a 25% restocking fee.
- Bracelets exchanged for a new size are non-returnable/non-refundable.
- Item must be in the same condition as it was shipped to you with its original box. All our charm bracelets and/or charm beads are brand new and never worn. If the charm bracelets and/or charm beads is damaged, worn, scratched, bent or otherwise not in the condition as it was sent to you it will not be accepted.
REFUNDS:
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Items must be returned within 30 days of receipt.
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For refunds, we will process your refund upon receipt and inspection of the returned charm bracelets and/or charm beads - please allow 7 to 10 days to see credit issued to your credit card.
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Please note we can only credit the credit card used when the purchase was made. No checks or cash will be sent for the return of an item for refund
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Item must be in the same condition as it was shipped to you with its original ring box. All our charm bracelets and/or charm beads are brand new and never worn. If the charm bracelets and/or charm beads are damaged, worn, scratched, bent or otherwise not in the condition as it was sent to you it will not be accepted.
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We cannot accept merchandise that has been altered or damaged in any way. This includes repairs or sizing done by other jewelers.
Include a copy of your email confirmation or packing slip with the charm bracelets and/or charm beads and the following form: RETURN ORDER FORM Failure to include this will result in a delay of the processing of your exchange or refund.
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